Cookie Policy

This Cookie Policy explains how the relevant Data Controller as set out in our Privacy Policy (“Regent Renewables“, “we“, “us” and “our“) uses cookies when you visit our websites located at regentrenewables.com or any other websites, pages, features, or content we own or operate (collectively, the “Site(s)“). This Cookie Policy applies in addition to our Privacy policy.

In some cases, we may use cookies to collect personal information, or information that becomes personal information if we combine it with other information.

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility).  Many browsers are set to accept cookies until you change your settings.

If you have any questions about our use of cookies, please submit your request via our support portal at support@regentrenewables.com.

What are cookies?

Cookies are small files downloaded onto your computer or mobile device when you visit certain websites. When you return to these websites, or visit other websites that use the same cookies, the websites recognize these cookies and your browsing device. A cookie cannot read data off your hard drive or read cookie files created by other websites.

Third party cookies

Cookies set by the website operator are called “first-party cookies”. Cookies set by parties other than the website operator are called “third-party cookies”. We may use authorised third-party providers to help us with various aspects of our business, such as website operations, services, applications, advertising, support tools and to serve you relevant content.

The authorised third-party providers we use may place cookies on your device (third-party cookies) or make use of similar tracking technologies such as web beacons. No personally identifiable information is stored in third-party cookies. The information reported to us is aggregated and anonymous. We use this information to understand, for example, the effectiveness of our advertising and marketing. Web beacons are small graphic images (also known as “pixel tags” or “clear GIFs”) which may be used to collect and store information about visits to our website (such as which pages you viewed and how long you spent on the website) and communication efficiency (such as the email delivery and open rates). Where necessary, the information gathered by web beacons may be tied to your personal data strictly for the purposes set out in this Cookie Policy.

We may also use cookies from our authorised third-party providers who may use information about your visits to other websites to target advertisements for products and services available from Regent Renewables. We do not control the types of information collected and stored by these third-party cookies. You should check the third-party’s website for more information on how they use cookies.

Why and how we use cookies

The cookies we use help us better understand user behavior and assist us with creating a personalised web-experience for our customers.

We use cookies to collect data that helps us to:

  • tailor our website’s functionality to your personal preferences;
  • improve how our website performs;
  • monitor the effectiveness of our promotions and advertising;
  • track site usage and browsing behaviour; and
  • allow you to sign in to your account and navigate through the website.


Regent Renewables and our authorised third-party providers use, or may use, both session and persistent cookies. Session cookies are deleted when you close down your browser, while persistent cookies remain on your device until they expire or you delete them. Persistent cookies allow us to remember things about you when you visit our website again.

What types of cookies do we use?

Regent Renewables uses the following types of cookies:

Strictly Necessary Cookies

These cookies are necessary for the Sites to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Performance/Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Sites. They help us to know which pages are the most and least visited and see customer behavior on these pages. The information which these cookies collect is aggregated and therefore anonymous. If you do not allow us to make use of these cookies, then we will not know when you have visited our site and will not be able to monitor the performance of the Sites.

Functionality Cookies

These cookies allow us to remember the choices you make and to tailor our services accordingly in order to provide content relevant to you. Functionality cookies remember your preferences (such as country or language selection) or your username.

Targeting/Advertising Cookies

Regent Renewables uses authorised third-party providers to display advertising on our services and serve advertising on other third-party sites that may be relevant to you. These cookies help us measure the effectiveness of that advertising campaign. This means that after you have visited our Sites, you may see advertisements relating to our services on other websites. The information collected through these cookies does not enable us to identify your personal information unless you choose to provide it. If you choose to disallow these cookies you will not receive tailored advertisements and you will not receive targeted advertisements from Regent Renewables or our authorised third-party providers.

Internal Cookies and Technologies

The following are first-party cookies used on properties including regentrenewables.com and other domains operated by Regent Renewables.

NamePurposeRetention periodCookie type
auth0.is.authenticatedUsed to track authentication (logged in status) of customers1 dayStrictly necessary
_legacy_auth0.is.authenticatedUsed to track authentication (logged in status) of customers1 dayStrictly necessary

Third-party cookies

The following are third-party cookies.

NamePurposeRetention periodCookie type
_gaUsed to distinguish users2 yearsPerformance

How long will cookies stay on my browsing device?

The length of time cookies stay on your device depends on whether cookies are “persistent” or “session” cookies. Session cookies will only stay on your device until you close your browser. Persistent cookies stay on your browsing device until they expire or are deleted.

Will this Cookie Policy be updated?

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. If we do, you will be notified when you first visit our website after the change. You can also revisit this page if you wish to keep yourself informed.